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Privacy Policy

Privacy Policy:

This Privacy Policy explains the type of personal information I collect, how I get the personal information and why I have it.

Prospective Clients ...

When you first submit a request for a consultation, or are wanting further information, via the website, or you get in contact via telephone or email the personal information gathered may include, but not limited to, the following about you:

  • your name

  • your email address

  • your telephone number

  • other details that you may provide to me

Your personal information will be used by me to make contact with you by whichever method you have requested.

For Clients ...

Once you have decided you would like to book in for therapy sessions, further details will be required to aid the therapeutic process and to keep you safe in case of an emergency situation.

This will include, but not limited to ... the following information about you:

  • your name

  • your address,

  • date of birth,

  • alternative contact details for you (in case of WIFI disruption)

  • emergency contact number, 

  • GP details,

  • any current medications

A signed contact/agreement form will also be held by both of us which outlines both my responsibilities as a therapist and your responsibilities as a client.

All client information is securely stored, and for my therapy clients I will keep it for 6 years after our last point of contact, after which it will be deleted/destroyed.

... for prospective clients who decide not to continue ... any information shared will be deleted/destroyed after 4 weeks from the last contact.

... for the mindfulness/meditation clients - only the very basic contact information will be kept.

I do not share any of your information with anyone else.

You can be assured that any information you have shared will be kept confidential and only used for the purpose it was given

Clients are welcome to update their information, or are entitled to remove consent to me having this information at any time - this can be done by contacting me, Delyth Cole at

I am a registered member of the British Association for Counselling and Psychotherapy so am bound by their Ethical Framework and Professional Conduct Procedure. (

BACP Registered Member Number 403711

** When I have my required supervision sessions (as per the BACP Ethical Framework) all my clients stay anonymous and that confidentiality is kept intact.

The website address is, and as I created and I maintain the website myself the only person who has access to it is me.

I am committed to safeguarding your privacy online and any information that you provide to me.

By using this site you are agreeing to be bound by this policy.

This policy may change from time to time so please check back on it every so often.

Name: Delyth Cole

Name of Business: Best Self Therapy

Phone Number: 07743 440664



Location: Wirral, UK

Best Self Therapy

... with Delyth Cole 

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